Helpdesk

Helpdesk

bởi Viindoo

122,67 122,67 122.67 USD

123 ₫
v 14.0 0
Demo
Tên kỹ thuật viin_helpdesk
Giấy phép OPL v1.0
Website https://viindoo.com
Đọc mô tả cho v 13.0
Các mở rộng Website Helpdesk Integration Helpdesk Timesheet Integration Helpdesk CRM Integration Helpdesk Livechat Helpdesk & Sale Integrator

This app allow submit and follow helpdesk tickets

Key Features

  • Can create Support Team, Ticket Type to categorize request of customer accordingly.
  • Assign handling requests according to each member in each Team.
  • Create support request from the Portal.
  • Save history in Portal and Backend systems.
  • Send Email when there is new feedback.
  • Send Email for customer when change resolve phase.
  • Rating from customers.
  • Overall report all requests from customers.
  • Is the base module for development and integration of Helpdesk with Sale, Website, Appstore.

Editions Supported

  1. Community Edition
  2. Enterprise Edition

This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software.

The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.